Regulatory ComplianceUAE PDPL (Law No. 45/2021) & GDPR

Privacy Policy

Effective Date: 7 November 2026·Version: 1.0·Data Controller: Solynx Clean Energy Systems LLC

Policy Index

Need personal data support?

Submit formal access or deletion requests to our Data Protection Officer:

Section 1

1. Data Controller Identification

This Privacy Policy applies to personal data collected and processed by SOLYNX SOLAR ENERGY SYSTEMS INSTALLATION L.L.C S.O.C (referred to as “Solynx”, “we”, “us”, or “our”), registered in the Emirate of Dubai, United Arab Emirates, under Department of Economy and Tourism Commercial Licence Number 1499873.

Registered Entity Details:

Legal Name: SOLYNX SOLAR ENERGY SYSTEMS INSTALLATION L.L.C S.O.C

Commercial Licence: 1499873 (Dubai DET)

Registered Address: Dubai Industrial City / Al Quoz, Dubai, UAE

Primary Domain: https://solynx.ae

Section 2

2. Scope & Applicable Regulatory Frameworks

We are committed to processing personal data in full compliance with the statutory laws of the United Arab Emirates and international privacy standards:

UAE Federal Decree-Law No. 45 of 2021 regarding the Protection of Personal Data (UAE PDPL), including Executive Regulations and directives from the UAE Data Office.
General Data Protection Regulation (Regulation (EU) 2016/679) (GDPR) to the extent we interact with individuals located within the European Economic Area (EEA) or the United Kingdom.
Telecommunications and Digital Government Regulatory Authority (TDRA) guidelines for digital communications in the UAE.

Section 3

3. Information We Collect

Solynx operates exclusively as a business-to-business (B2B) clean energy engineering and equipment provider. We collect only the minimum necessary personal and commercial information required to assess site requirements and fulfill customer enquiries:

A. Commercial Enquiry & Lead Information

When you submit a quote request, rental enquiry, callback request, or contact form on our website, we collect: full name, business email address, phone number (with international dialling code), company/employer name, project emirate or site location, requested equipment category, and specific load requirements or project notes.

B. Newsletter Subscription & Marketing Consent

If you opt into our technical newsletter, we collect your work email address, UTC timestamp of submission, IP address hash, and confirmed double opt-in verification token.

C. Server Telemetry & Technical Logs

For network security, DDoS prevention, and rate-limiting, our servers record standard HTTP request headers, IP address (anonymized/truncated), requested resource URLs, user-agent string, and HTTP status codes.

Section 4

4. No-Online-Payment & Financial Exclusions

Zero Financial Card Data Handled on This Website

The Solynx web application (`solynx.ae`) is strictly an informational and technical quotation portal. We do NOT maintain a checkout cart, online gateway, or card processing infrastructure. We NEVER collect, process, or store credit card numbers, debit cards, bank account PINs, or online payment details through this website.

All financial settlements, deposits, and invoice milestones for equipment rental and sales are conducted through verified offline corporate banking channels (direct bank transfer / corporate cheque) supported by official commercial tax invoices in AED.

Section 5

5. Lawful Bases for Data Processing

Under UAE PDPL Article 4 and GDPR Article 6, every processing operation conducted by Solynx relies upon a distinct lawful basis:

Pre-contractual NecessityProcessing your name, company, and site load details to formulate an engineering proposal and commercial quotation at your express request.

Explicit ConsentSending technical updates, equipment bulletins, or case studies where you checked the optional marketing consent box or confirmed double opt-in.

Legal ObligationRetaining commercial transaction records and tax invoice registers as required by UAE Federal Tax Authority (FTA) regulations.

Legitimate InterestsSecuring our web platform against bot spam, malicious automated queries, and credential abuse via server rate-limiting and audit logging.

Section 6

6. Data Storage & International Data Transfers

All lead data, consent logs, and audit records are persisted in secure, private PostgreSQL databases hosted on dedicated VPS infrastructure with strict firewall rules and non-public network interfaces.

Solynx does NOT sell, rent, monetize, or trade your personal data to third-party marketing brokers or advertising networks. We share information only with trusted technical processors who support our operational infrastructure (such as authenticated SMTP relay providers for transactional notification emails), bound by strict data processing agreements and confidentiality obligations.

Section 7

7. Data Retention Policy

We retain personal data only for as long as necessary to fulfill the commercial and operational purposes for which it was originally collected:

Commercial Enquiry Leads: Retained for three (3) years from the date of the last active correspondence for operational reference and quotation verification.
Unconfirmed Newsletter Requests: Submissions that do not complete the double opt-in verification within thirty (30) days are purged automatically from our staging tables.
Confirmed Subscribers: Retained until the subscriber exercises their right to unsubscribe or requests account suppression.
Web Server Access Logs: Rotated and overwritten every ninety (90) days.

Section 8

8. Your Statutory Data Subject Rights

Under UAE Federal Decree-Law No. 45/2021 and GDPR, you are entitled to exercise the following rights regarding your personal information:

Right to Access:Obtain confirmation of whether we hold your personal data and receive a readable copy.

Right to Rectification:Request immediate correction of inaccurate or outdated contact and corporate information.

Right to Erasure (“To Be Forgotten”):Request deletion of your data when it is no longer necessary for original quotation purposes.

Right to Withdraw Consent:Revoke marketing consent at any time via the one-click unsubscribe link in any email.

Section 9

9. Data Protection Officer Contact & Complaints

To exercise any of your statutory rights, or if you have questions regarding this Privacy Policy, please contact our Data Protection Officer:

Data Protection Officer

SOLYNX SOLAR ENERGY SYSTEMS INSTALLATION L.L.C S.O.C

privacy@solynx.ae

Dubai Industrial City / Al Quoz, Dubai, United Arab Emirates

We acknowledge and resolve formal data subject requests within thirty (30) calendar days as prescribed by UAE law.